The following letters and testimonials are unsolicited and reproduced with permission of their authors.

Testimonial about a Pre-purchase Inspection Service

Norris,

Just wanted to tell you how appreciative I am of the service you provided me a couple of weeks ago when I was trying to decide whether to purchase a used car from a private owner in Denver. Your choices are very limited when you live in Grand Junction and are trying to find a specific vehicle that is a one owner from a private party especially when you’re looking for a newer 4 wheel drive Jeep that hasn’t been off-roaded  too much. This is nearly the epicenter of off-road over here as we’re only two hours from Moab.

Anyway I was looking on Craigslist and not finding anything over here so I knew I was going to have to look in Denver. I also knew if I found something over there it would be a time consuming and expensive project and it was, but it could have been better if I had known about your service first. My wife and I found a vehicle in south Denver that met our specifications but not having a family member  “over there on that side of the mountains” who could look at it and report back required me to get up at 3:00 AM on a Sunday morning leave Grand Junction by 5 and get to south Denver by 9. Test driving and inspection by me (a mountain bike but not auto mechanic) took about an hour. This put me back in Junction by 4PM. It was a very long, tiring and expensive drive.

The vehicle only had 27,000 miles and the price was good but I was concerned about some rust underneath and a rough idle. I’m intelligent enough to know that I’m not intelligent enough to know enough about a vehicle to keep from making a $20+ thousand dollar mistake so I knew I would need a mechanic to check this thing out even though my wife thought from looking at pictures in the on-line ad that "it is a very nice looking vehicle and we should just buy it".

I saw three ads on-line for mobile mechanics in Denver including yours and was saving the phone numbers in my cell phone at about 6AM the Monday after returning from Denver. My plan was to call each place later in the day during business hours. Saving these phone numbers in my cell required me to call them and let it ring once to capture the number. I mentioned to my wife that I wished that other people would start business at 6AM or sooner as I frequently do and lo and behold as I had my mouth full of tooth paste and brush my phone rings about 6:15 and it was you returning my call. I was impressed and hired you on the spot especially when you came in $50 under the other mobil mechanics.

Later that day I called the seller and made arrangements for you to see the vehicle. I then discussed with you concerns that I had about it that I wanted to make sure you looked at. Your schedule was very flexible and you were able to look at it as soon as the seller made it available. This also was very impressive because as my wife and I  found out when you’re looking for a very popular vehicle, as a Jeep in Colorado is, it can suddenly disappear having been bought out from under you by another party.

After test driving and inspecting the Jeep you immediately made your first impressions known to me by phone and later the same day I received several emails with pictures of blemishes and concerns that I hadn’t even noticed. I felt like I was getting a better view of the vehicle by email pictures than by spending the money and time to actually be there myself. One of your concerns that you pointed out to me was that the front end was out of alignment and you were able to tell this by looking at the tires. I had driven the vehicle and could not tell this as it was a very windy day and in a 10 minute test drive I didn’t pick up on it. I don’t have enough savvy to tell this by looking at tires. Anyway I brought this up to the seller and he paid for a front end alignment. The cost of this almost entirely covered your fee.

W., Grand Junction

Testimonial about trusting your technician

Norris:

At last! I found a shop that absolutely cares about the customer, the car, and the true meaning of customer service! My little 9.5 is running like a dream, now. The difference in its performance from the day that I bought it, to the day I picked it up, is incredible! I didn't realize the real performance I was missing when I drove the car for the first few months.

Never having experienced the Saab feeling, I was a bit naïve when I first drove it. It felt fine. It drove nicely for a used car (2000). I thought, "This is really a nice car". When my "check engine" light went on, I took it to a dealer's repair shop to check it out. I dropped the car off the night before, expecting to hear from them sometime the next morning. No word by noon. I went into a couple of meetings that afternoon with still no word from the dealer. By 5 pm, I had a co-worker take me to the dealer to (or so I thought) pick up my repaired car. When I got there, I was informed that I wasn't "in the computer" and they had no information for me. I was beginning to think that my car had been stolen. Someone found it in the parking lot and quickly plugged it into the dealer's diagnostic computer. The technician (read, salesman), after approximately two minutes of diagnostics, impatiently told me that this and that was wrong, and that it would cost $X. Oh, and I had to leave the car for another day. I declined, not because of the cost, but because of the poor customer service.

Then I found you. To begin with, my initial phone conversation lasted about 10 minutes. We talked about the car, sure, but we talked about other things. I'm thinking, what's with this guy? He actually takes the time to make a new friend? I was impressed enough to make an appointment.

The diagnosis was complete, accurate, and fair. The repairs were not cheap, but certainly fair. Most importantly, I pulled out of your shop feeling that I had made a good investment in the car and in the repairs. My experience with Norris was pleasant and comfortable. But the car??... I couldn't believe the difference in my little Saab's performance! What had I gotten myself into, here? All of a sudden, I found myself driving a thoroughbred that simply wanted to run! And run she did, once I got her onto the highway! The sensation of controlling such a beauty was incredible and exhilarating. Not only had my 9.5 found new life, I felt pretty cool and young myself. I'm taking her up the mountains this weekend, just to see how she'll do on the mountain curves. Can't wait.

To you guys, thanks. I finally found a shop I can trust.

J.G.
Centennial, CO